Various Jobs Opportunity At TIGO Tanzania February 2022

Various Jobs Opportunity At TIGO Tanzania February 2022

Various Jobs Opportunity At TIGO Tanzania February 2022 MFS Billing & RA Operational Manager

Job Country: Tanzania


To provide operational risk management support to the Mobile Financial Services Business with emphasis on ensuring end to end continuous transaction monitoring.

To ensure mobile financial services systems are audited and reviewed to help businesses identify system loopholes, bugs, system errors, transaction errors, process weaknesses analysing all elements of the transaction.  To put in place systems and processes to minimize the risk of transactional and system errors and loopholes.

To provide the management risk awareness and advice on transactional/operational risks in different sectors and new businesses such us but not limited to Tigo Cash, Bill payments, Microfinance, Micro Insurance, International Remittances etc.


Responsible for implementation and execution of local MFS Revenue Assurance (RA) policy

Implement Revenue Risks analysis established by executing end to end review of all MFS revenue streams and non-revenue transactional streams to mitigate identified risks

Develop a plan on executing and reporting the MFS revenue leakage and revenue value addition requirements

Ensure compliance with regulatory risk requirements for MFS on operational/transactional risk areas

Implement and update MFS product assurance process from time to time as agreed with MFS business for smooth execution of new or modified products

Develop tools and methodologies to support MFS in identifying and managing revenue and transactional risks

Share best practices in risk management with all Tigo money operations

Implement best practices in transactional risk management in the operation

Put in place systems to monitor user profiles to identify high risk areas and associated risks including merchants, customers, employees and any associated accounts.

Ensure a Balanced fraud prevention and customer retention

Identify potentially fraudulent customer transactions

Continuous transaction monitoring must be conducted independent of operations so that users cannot determine out how to ‘game’ the system.

Review new business proposals and highlight key risks that might impact the business as well as propose solutions to mitigate these risks.

Facilitate the New Product Development process and be involved as required from initiation through to implementation to mitigate transactional/operational risk.Understand the abilities and limitations of the proposed transaction’s operational framework and propose solutions/plans to accommodate for new businesses and activities Actively contribute to projects such the definition of new risk policies, improvement of risk approval processes and to help define risk appetite for new activities

Responsible for timely preparation of analysis and reports on a monthly, quarterly and annual basis for management

Establish MFS work plan and report structure that will track all MFS products profitability (Margin analysis).

Support and cooperate with all audits; being internal or external with respect to task and functions responsible to MFS RA.

Ensure all new MFS projects are compliant with control requirements

Responsible on implementing all aspect of MFS framework on tracking and managing risks


Bachelor’s Degree (or equivalent) in Computer Science or Computer Engineering.

More than 5 years’ experience in similar or related roles especially in IT intensive roles at managerial or supervisory level.

Exceptional analytical, conceptual, and problem-solving abilities. 

Strong Data analytics, Data science skills and fluent in SQL, Python.

Master’s degree will be added advantage

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only Successful Candidates will be contacted

This position is open to people: Local


Commission Supervisor

Job Country: Tanzania


You will be responsible and manage all commission related activities of all business units. You are the first line of escalation on issues related to all commission activities; such as: commission calculations and accruals reporting  through sourcing of raw data from the source system(s) and use them to analyze and calculate commission.


Supervisory role on your direct reports

Ensure commission calculations guidelines, SLAs and KPIs are in place and adhered by all

Liaising with commission stakeholders to ensure all commission processes are in place and fully adhered.

Perform commission data preliminary checks and analysis to ensure smooth run on commission calculations.

Implement automated mathematical calculations of commission structures put forward by management for freelancers, dealers, agents related to prepaid services, Post-paid, hybrid connections and corporate services and Mobile Financial Services.

Performing marginal analysis of all new commission structures to identify profitability and cross checking the rationale of implementing the corresponding commission structure/policy.

Prepare and maintain dashboards with all necessary commission reports.

Performing analysis on commission trends and justify variations.

Investigate commission complaints and prepare/advice necessary actions to resolve complaints.

Prepare and maintain commission accrual reports and be ready to share anytime the figures as requested.

Document all changes on commission structures with the quantitative impact corresponding with each change.


Bachelor’s degree in IT, computer science, Computer engineering or related fields.

4+ years of experience in data analysis or System analysis or business analysis.

4+ years of managerial or supervisory experience in managing people and processes

3+ years of experience working on financial systems and ability to extract/apply information for business advantage.

Mature with a strong sense of ownership to your role, highly self-motivated.

Knowledge of telecom sales preferred.

Knowledge of telecom technical nodes functionality and CDRS knowledge strongly preferred.


SQL and Database Management (proficiency in SQL server and Oracle preferred)

Advanced Microsoft Excel analysis or other spreadsheet tool proficiency.

Knowledge in Data science new methods (includes but not limited to Machine learning, Geospatial analysis, data visualization)

Background in computer programming (Python language strongly preferred)

Strong analytical skills.

Knowledge of analytical tools e.g. power BI will be advantageous

Strong presentation and communication skills.

 This position is open to people: Local

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only Successful Candidates will be contacted”



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