Financial Services Lead Job Opportunities at Sokowatch 2022

Financial Services Lead Job Opportunities at Sokowatch 2022

Job Opportunities at Sokowatch 2022, Financial Services Lead

POST: Financial Services Lead - Tanzania

Our Vision

Dominate the duka market across Africa by being their #1 partner for all goods and services by 2022. Sokowatch aims to be the platform through which our customers access a comprehensive offering of financial services that allow them to achieve both their personal and professional goals.

Location: Tanzania

Reporting into: EA Financial Services Manager

Your Mission in our Vision

Financial services will be the biggest differentiating factor of Sokowatch from its competitors. By crafting a suite of services/financial products that not only meets the needs of our customers but also enhances their earnings potential, Sokowatch will become an indispensable long-term partner for our customers.

Our strategy is to provide a world-class customer experience with regards to accessing basic financial services through effective education and signaling that allows our customers to graduate to more sophisticated financial products. In the long-run, these more sophisticated financial products will be the profit engine of the financial services business

Key Responsibilities;

• Portfolio Growth
• Revenue Growth
• NPL Management
• Debt Collection Management
• Service Excellence
• Operational Excellence and Compliance
• Engaging and Deepening Activities
• Capacity to onboard and manage clients, usage, retention and customer reactivation.
• Managing customers directly and in liaison with the sales team to ensure:
• Portfolio Growth in every branch
• Ensure they order the set number of SKUs and grow their SKUs per order
• Ensure they grow Average Revenue Per User MoM
• Ensure on-time repayment of credit with capacity to escalated collections
• Monitor client repayments to maintain a healthy NPL.
• Monitor client performance to advise the team in case there’s a slowdown in business and hedge our risk
• Managing team of associates in the various branches
• Ensure a daily follow up of overdue invoices through phone calls and field visitations.
• Developing Pay plans / Promise to Pay database with elaborate follow ups
• Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
• Conduct customer education to all new and existing clients to ensure adherence to Sokowatch credit terms and communicate any changes of policy
• Handle all customer and agents’ complaints within the credit portfolio
• Awareness of all policies and procedures and advise compliance in the event of changes in the country’s regulations in relation to the product
• To conduct regular checks on market trends and competitors programme offering and activities. This is to assist efforts to increase product differentiation and enhance attractiveness of our offering
• Any other duties may be assigned

 

Qualifications

• Diploma or Bachelor’s degree
• Proven work experience in credit management
• Good understanding of lending procedures & credit related laws
• 4-6 years of credit experience
• Experience managing teams directly
• Be willing to periodically travel to customer sites
• Have considerable experience with customer negotiations

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