CALL CENTRE REPRESENTATIVE – 190 POST
POST CATEGORY(S)
MARKETING,MEDIA AND BRAND
EMPLOYER
Tanzania Electric Supply Company Limited (TANESCO)
APPLICATION TIMELINE:
2021-10-15 2021-10-28
DUTIES AND RESPONSIBILITIES
i.Handle customer inquiries/ complaints and ensure customers receive efficient and satisfactory services in the Region;
ii.Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;
iii.Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM); iv.Proper recording of time used to restore/repair/respond to customer complains/breakdowns; v.Answering customers queries and give clear clarification to customers; and vi.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. QUALIFICATION AND EXPERIENCE
- Form IV or VI with Diploma in Marketing or Customer Services from recognized Institution/University;
- Computer knowledge is compulsory.
- One year working experience in a related field is added advantage.
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