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CALL CENTRE REPRESENTATIVE – 190 POSTS

CALL CENTRE REPRESENTATIVE – 190 POST

POST CATEGORY(S) MARKETING,MEDIA AND BRAND EMPLOYER Tanzania Electric Supply Company Limited (TANESCO) APPLICATION TIMELINE: 2021-10-15 2021-10-28  

  DUTIES AND RESPONSIBILITIES i.Handle customer inquiries/ complaints and ensure customers receive efficient and satisfactory services in the Region; ii.Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;

iii.Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM); iv.Proper recording of time used to restore/repair/respond to customer complains/breakdowns; v.Answering customers queries and give clear clarification to customers; and vi.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. QUALIFICATION AND EXPERIENCE

  • Form IV or VI with Diploma in Marketing or Customer Services from recognized Institution/University; 
  • Computer knowledge is compulsory. 
  • One year working experience in a related field is added advantage.
  REMUNERATION As per TANESCO’s Salary Scale

 



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